Roles and Responsibilities

• Use Artificial Intelligence and cognitive machine learning to develop chatbot applications.
• Maintain and enhance chatbot platform to meet changing needs.
• Integrate chatbot solutions with multiple platforms.
• Troubleshoot bots, debug, and deploy chatbots on various channels.
• Involve in all the stages of chatbot development from architecting to implementing.
• Conduct Chabot demo/training and other activities.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.

Requirements and Skills:

• Must be graduated in bachelor & or master degree in computer science, BCA, or a related field is preferred.
• Securing 80% & above in Maths in 10th &12th .
  
• Proficiency in programming languages such as Python, Java, or JavaScript.
• Clean coding skills and best practices.Experience in algorithms, computer visions, knowledge management & conversational AI.
• Working knowledge of Google Dialogflow, RASA, Azure Bot Framework, Java Script for the API integration.
• IT background will be preferred.
• Strong Mathematical Skills.
  

Mtalkz is an Omnichannel Cloud Communication PaaS Provider. It enables businesses to connect, engage and grow customers using cloud based portfolio of services including SMS, RCS, Voice, Email, WhatsApp, Google Verified SMS, and Chatbots with agile marketing automation solutions. It also provides a marketing automation tool that automates data ingestion, content creation, customer journeys, campaign triggering, and real time reports.

Mtalkz is a platform based, digital engagement and communication services company that provides high volume messaging services along with Marketing Automation, Workflow Automation and Predictive Insights using AI/ML. From building connections to conversations, we enable businesses to transform their journey in a more successful and profitable way. Our wide range of SAAS based products and services define new and innovative ways for businesses to interact and transact with their customers. We provide a wide variety of communication solutions to over 800 enterprises across different sectors such as, BFSI, Fintech, Healthtech, Edtech, E-Commerce, Travel, Retail and Manufacturing. Our solutions are supported by enterprise-class systems that provide high levels of throughput and availability. The company thrives on using leading-edge technologies to enable enterprises to provide a connected, secure and delightful user experience.